General Info & Customer Service FAQs

Who owns Mountain West Bank?

Mountain West Bank, N.A. (located in Helena, Great Falls, Missoula, Bozeman, Kalispell and Whitefish) are wholly owned by a parent holding company, Mountain West Financial Corp. Mountain West Financial Corp. is a closely held bank holding company headquartered in Helena, Montana.

How long has Mountain West Bank been in business?

Mountain West Bank opened its first branch in Helena on February 1, 1991.

How many cities in Montana have Mountain West Bank offices?

Mountain West Bank has convenient branch locations in the following Montana cities: Helena, Great Falls, Missoula, Bozeman, Kalispell and Whitefish.

In addition, we have a loan production office in Polson.

At what age are customers eligible to join the bank's Summit Club?

Anyone 50 years or better can enjoy the benefits of our Summit Club .

Is this Mountain West Bank affiliated with the Mountain West Bank in Idaho?

No. Mountain West Bank's holding company (Mountain West Financial Corp.) is a Montana-based corporation that has invested in only Montana communities.

What do I do if my Debit/ATM card is lost or stolen? Who should I call?

Contact your branch immediately! The local numbers for the individual branches can be found on our Locations page . You can also contact us at 800-775-1889 or at 406-449-2265. Your debit card will be closed by a New Accounts Rep to prevent any unauthorized transactions. In addition, we will call and request that a new card be ordered for you.

If you need assistance after banking hours, please contact Fraud Services at 1-800-528-2273.

Mountain West Bank switched debit card providers in October of 2012, and your current debit card may have the previous contact number listed, 866.842.5208. This number is no longer valid and cannot be used to report your card as lost or stolen. Please refer to the Fraud Services number listed above, or contact the bank directly during regular office hours.

What is the difference between an interest rate and an annual percentage yield (APY) on a CD?

The interest rate is what is actually used to calculate the earnings on the CD for the term. The APY is used to reflect the annual earnings rate if there is any compounding of interest within a one year term or if the term is less than one year, at maturity.

What documents are required to open a business account?

For a Corporation:

From Secretary of State- Articles of Incorporation, Certificate of Existence, and the Registered Principals.

Limited Liability Company (LLC):

From Secretary of State- Articles of Organization, Certificate of Existence, and the Registered Principals.

General Partnership:

From the Secretary of State- Certificate of Registration of Assumed Business Name and Registered Partners.

Limited Partnership:

From the Secretary of State- Certificate of Limited Partnership and the Registered Partners.

Limited Liability Partnership (LLP):

From the Secretary of State- Certificate of Registration of Limited Liability Partnership and the registered partners.

Sole Proprietorship:

From the Secretary of State- Certificate of Registration of Assumed Business Name. Not needed only if Customer's first and last name are part of the business name.

Can I advance on my personal or business line of credit on the website?

Not at this time. An advance needs to be authorized either in person or via a telephone call to the bank.

Can I change my personal information on the website?

No. For your security, changes to personal information need to be handled in person at your local branch.

Who do I contact for technical support?

For Mountain West Bank Online Banking, Mobile Banking or Telebank, please contact your local branch office for support, or you can also contact the main branch at 1-800-775-1889 during regular banking hours. There are also "Forgot Password" and "Forgot ID" links on the homepage if you need access outside of regular banking hours.

The Summit Club

Enjoy life to the fullest with our travel and social club for ages 50+.

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Personal Loans

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