FAQ/Knowledge Base

Electronic Funds Transfer, or EFT, allows us to send payments to your payees electronically, rather then printing and mailing a paper check. EFT payments are especially advantageous because your payee receives payment faster ...see more

In general, the EFT process can take up to 3 business days. Listed below is an example of how an EFT payment reaches your payee.

Monday: Payment is issued and the EFT process initiates. The payment leaves ...see more

Due to legal requirements, we limit the ability to make certain types of payments. Payments to payees outside of the United States are prohibited and may not be issued under any circumstances. In addition, the following payme...see more

Only you can authorize payments. You tell us who, when, and how much to pay. Payments are issued electronically or via paper checks, depending on the payee's capabilities. Both electronic payments and paper checks always incl...see more

The default free Bill Pay service includes no monthly fee and 15 free transactions per month. All transactions over 15 include a stamp charge, which is currently $0.39. Customers can also upgrade their Bill Pay service to Pea...see more

You are the only person who can authorize payments to be issued against your account. Our representatives only access your account information on a need-to-know basis, and only with your approval....see more

To get started, please identify the person or organization you would like to add as a payee.

From your navigation links, click Add new payee.

Enter the name of the payee you want to add, or you...see more

Expedited payments are ideal any time you have either forgotten to pay a bill or you are surprised by a payment that you need to make fast. Expedited payments provide an avenue to make that happen without incurring a sizeable...see more

The Bill Pay Customer Support number is 1-866-392-9015....see more