FAQ/Knowledge Base

Both banks and credit unions offer very similar financial services but there are some prominent differences.
Credit unions are non-profit and owned by members. Members usually pay a fee and can vote how the credit uni...see more

Transactions done at ATM's in the MoneyPass network are surcharge free. Please click on the ATM link at the top of the page to locate surcharge free ATM's across the country....see more

Not at this time. An advance needs to be authorized either in person or via a telephone call to the bank....see more

No. For your security, changes to personal information need to be handled in person at your local branch. ...see more

The APR or annual percentage rate is the basic interest rate on an interest-bearing account. The APR does not take into account the compounding of interest within that year. Alternatively, the APY or annual percentage yield d...see more

Check 21 authorizes banks to create Substitute Checks from electronic images of original checks. Substitute Checks are paper recreations of original checks and are the legal equivalent of the originals. A Substitute Check can...see more