FAQ/Knowledge Base

We are serious about and committed to protecting your identity and personal information. We have implemented many new security enhancements including Multi-Factor authentication (referred to as the On-Guard security system on...see more

If you are a current customer, we offer a number of ways to sign up for Internet banking.

Click on the link on the main page for complete instructions for the initial login process. Follow the steps, choos...see more

Yes, the self-administered passwords will expire every 180 days. When this happens, the website will prompt you to choose a new password the first time you login after the expiration. You can also change your password at any ...see more

The Current Balance (ledger/book balance) represents the actual dollars in your account at the time that your account is being accessed. Items such as uncleared checks, checks you have written but have not yet reached the ban...see more

Overdraft Privilege is a discretionary service offered by Mountain West Bank. Rather than return unpaid any insufficient funds items, we will consider, without obligation on our part, payment of your reasonable overdrafts. El...see more

Not anymore. On our previous site, the Mountain West Bank and Mountain West Bank of Kalispell login pages were separated in two areas. This site supports both Mountain West Bank (covering Helena, Great Falls, Bozeman, and Mis...see more

Yes, we must have a valid email address on file for you in order to send you notices regarding your account. Anytime a change is made to your account, whether by the customer or by the bank, an email is sent notifying you of ...see more

Yes! A great feature of the new site is the interface / download capabilities with Quicken, Quickbooks, and Microsoft Money. We now support the OFX file formats for both Mac and PC. This includes both Direct Connect and Web C...see more